What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and amounts to process your request and
-
1
maintain accurate account records. We do not store your mobile wallet PIN or full payment credentials; those stay within your wallet app. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual
-
2
activity. Cookies help us remember your session so you do not have to log in again on the same device. We may collect location signals to verify that access is consistent with eligible regions under local law. All data is held on secured servers with encryption
-
3
in transit. We keep your data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data or ask us to delete it by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.